I have been a huge fan of Kensington trackball hardware for over a decade, but alas the current owners are not committed to software support, or a streamlined and useful customer support system. This is for software that hasn't been updated since July of 2011. Kensington Computer Products Group made its TrackballWorks(link is external) software available this week as a configuration tool compatible with the latest. The installation of their new KensingtonWorks was successful. No other mouse software that I used is so bad. I was looking at another thread on the sub and noticed that Kensington updated their driver/software suite. Kensingtons website does not allow to dowload anything else, but their broken KensingtonWorks. A software fix was projected for the "first quarter of 2013". Found an old reddit thread where a user posted that you have to download exact version of TrackballWorks that is associated with the mouse model page. Their solution? "Don't restart your computer". Two weeks of on-again off-again replies finally led to the revelation that a software fix was necessary. Even though they were already aware of the problem, they required 4 screenshots of "About This Mac" panes uploaded to their site BEFORE they would even talk to me. Now, they have enabled a byzantine anti-support system that is outsourced to India. Several years ago I could reach a knowledgeable tech person by phone in 5 minutes. I could only get my preferences back by opening the Trackball preference pane, an annoying chore at launch. #KENSINGTON TRACKBALLWORKS DRIVER INSTALL#I recently did a Clean Install of ML, and from the get-go my preferences for my Expert Mouse Trackball were "forgotten" after a restart. Sorry to say that TrackballWorks is incompatible with Mountain Lion for me.
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